To provide you confidence that The Centre for Pain Relief adheres to accepted healthcare industry privacy standards and comply with our own privacy practices, The Centre for Pain Relief participates in the following external, independent verification programs:
▪ URAC – The Centre for Pain Relief are seeking being awarded e-Health accreditation from URAC, the American HealthCare
Accreditation Association. URAC is an independent accrediting body that reviews and approves The Centre for Pain Reliefbsites
for compliance with its more than 50 quality and ethics standards that are based on the high ethics
principles. Hi-Ethics is an organization of health sites committed to a set of ethical principles designed to ensure that consumers can confidently realize the full benefit of the Internet to improve their health and
the health of their families.
▪ TRUSTe – The Centre for Pain Relief will become a licensee of the TRUSTe Privacy Program. TRUSTe is an independent,
nonprofit organization whose goal is to build users' trust and confidence in the Internet by promoting the
▪ What Personal Identification Information of yours is collected;
▪ What organization is collecting the information;
▪ How the information is used;
▪ With whom the information may be shared;
▪ What choices are available regarding collection, use and distribution of the information;
▪What kind of security procedures are in place to protect the loss, misuse or alteration of information under
our control; and,
▪ How you can correct any inaccuracies in the information.
▪ Health on The Net Foundation – The Centre for Pain Relief will comply with the principles of the HON Code of Conduct
established by the Health on the Net Foundation.
Once you enter another The Centre for Pain Relief website (whether through an advertisement, service, or content link), be aware that we are not responsible for the privacy practices of such other sites. The Centre for Pain Relief encourages you to look for and review the privacy statements of each and every site that you visit through a link or advertisement.
While you may use most of our functionality without registration, some of the specific tools and services on
You are responsible for ensuring the accuracy of the Personal Identification Information and Personal
Health Information you submit to The Centre for Pain Relief, if any. Inaccurate information will affect the
information you receive when using our site and tools and our ability to contact you as contemplated in
communicates with you.
NON-PERSONAL INFORMATION The Centre for Pain Relief COLLECT ABOUT YOU
Even if you do not register with The Centre for Pain Relief, we can collect non personal information about your use of our website for special promotions and newsletters.
Cookie by The Centre for Pain Relief. The information collected by Cookies…
(i) helps us dynamically generate advertising and content on The Centre for Pain Relief website pages or in newsletters,
(ii) allows us to statistically monitor how many people are using our website and selected
sponsors' and advertisers' sites,
(iii) how many people open our emails, and
(iv) for what purposes these actions are being taken. The Centre for Pain Relief may use Cookie information to target
certain advertisements to your browser or to determine the popularity of certain content or advertisements.
Cookies are also used to facilitate a user's log-in, as navigation aides and as session timers, but not to
retain Personal Health Information about you.
Your browser software can be set to reject all Cookies. Most browsers offer instructions on how to reset
the browser to reject Cookies in the "Help" section of the toolbar. If you reject our Cookies, certain of the
functions and conveniences of our The Centre for Pain Reliefbsite may not work properly but you do not have to accept our
Cookies in order to productively use our site. The Centre for Pain Relief do not link Non-Personal Information from Cookies to
Personal Health Information about you.
PERSONAL IDENTIFICATION INFORMATION THE CENTRE FOR PAIN RELIEF MAY COLLECT ABOUT YOU
The Centre for Pain Relief collects Personal Identification Information that you provide to us when you register as a member of The Centre for Pain Relief and/or when you update your member profile. The Centre for Pain Relief use the Personal Identification Information that you provide to respond to your questions, provide you the specific services you select,
send you emails about The Centre for Pain Reliefbsite maintenance and updates, and inform you of significant changes to this
Newsletters & Emails to You
At registration and at various times as you use The Centre for Pain Relief you will be given the option of receiving
recurring informational/promotional newsletters via email from us and/or directly from
third parties. These emails will be of a general nature and will not disclose your unique health characteristics.
At the time you sign up for our email newsletters or any time thereafter, you can choose to Opt-out of
receiving additional promotional emails from us.
In order to subscribe to such newsletters via email, The Centre for Pain Relief needs your contact information, such as name and email address. You can unsubscribe from the newsletters by simply clicking on the "unsubscribe" link at
the bottom of any email newsletter. An email to our automated unsubscribe service will be created on your
computer. Click the "send" button. You will then be unsubscribed from that newsletter within two to three
You may also unsubscribe or change any of your email preferences by clicking on the applicable links in
your email newsletter or by changing your profile within the The Centre for Pain Relief site. If you are experiencing
difficulties with our automated unsubscribe service, please use the Contact Us section of our The Centre for Pain Relief web site. The Centre for Pain Relief will unsubscribe you from our newsletter in two to three business days.
In some cases, when you click on a link or an advertisement in an e-mail or newsletter, your browser may
be momentarily directed to the The Centre for Pain Relief website of a third party which, acting on our behalf for Pain, notes or "counts" your response to the e-mail or newsletter before re-directing your browser to its proper
destination; this re-direction process will not be apparent to you.
When you use our Pain "Pain Relief e-Mail to a Friend", we email the article or
other content you designate to your friend's email address and lists your email address as the sender.
We use the friend's email address only for the purpose of sending your friend the email
you requested. While The Centre for Pain Relief stores both email addresses, we do not use them for any other purpose unless disclosed to you at the time you send the email.
Emails You Send to The Centre
inventions to The Centre for Pain Relief by email. If you want to keep content or business information, ideas,
concepts or inventions private or proprietary, do not send them in an email to us. The Centre for Pain Relief trys to answer every email within 48 business hours, but are not always able to do so.
Message Boards and other Public Forums
As a service to our users, we may feature chat rooms and other public forums where users
with similar interests or medical conditions can share information and support one another or where
users can post questions for experts or other non-experts to The Centre for Pain Relief. The Centre for Pain Relief also may offer online discussions moderated by medical or healthcare experts from time to time.
Any information shared (including Personal Identification and Personal Health Information) that you reveal
in a chat room, and/or message board, is by design open to the public and is not a private, secure service.
You should think carefully before disclosing any Personal Identification or Personal Health Information in
any public forum. What you have written may be seen, disclosed to or collected by third parties and may
be used by others in ways The Centre for Pain Relief are unable to control or predict, including to contact you for unauthorized purposes.
The Centre for Pain Relief website Registration and Interactive Tools
After you have registered as a member, you may choose to use certain of our
interactive content, tools and services that may ask you to voluntarily provide other types of information
about yourself including Personal Health Information. None of the tools The Centre for Pain Relief may offer from time to time.
From time to time, we may offer users the opportunity to register for paid subscription
services. Each subscription service has its own Service Agreement that governs your use of the service
and the information The Centre for Pain Relief collect to provide the service, including your credit card information. Any Service Agreement you may be interested in will be disclosed to you at the time of registration for that subscription
The Centre for Pain Relief are committed to protecting the privacy of children. None of our services are designed or intended to attract children under the age of 13. The Centre for Pain Relief do not collect Personal Identification Information from any person The Centre for Pain Relief actually know is under the age of 13. The parent or guardian is solely responsible for providing supervision of the minor's use of The Centre for Pain Relief.
The parent or guardian assumes full responsibility for ensuring that any registration information is kept
secure and that the information submitted is accurate. The parent or guardian also assumes full
responsibility for the interpretation and use of any information or suggestions that may appear on the Pain
Relief for Pain The Centre for Pain Reliefb site as applicable to a minor.
From time to time, the The Centre for Pain Relief market research department, or its operations contractors acting on its behalf, conducts online research surveys in order to gather feedback about our site, our sponsors and opinions on important healthcare issues, through email invitations, pop-up surveys and online focus groups.
When participating in a survey, The Centre for Pain Relief may ask you to submit Personal Identification Information.
This PI Information is used for research purposes, and is not used for sales solicitations. When a survey is
sponsored by a third party, Aggregate Information of the survey results is reported to the sponsor.
Personal Identification Information collected through market research will only be used by us for
Pain and its operations contractors and will not be given or sold to a third party without your consent.
While this site is not intended for anyone under the age of 13, for market research surveys The Centre for Pain Relief will not knowingly accept survey responses from or conduct interviews with any person under the age of 18.
Each survey will disclose whether or not there it is a paid survey.
In addition to collecting survey responses from our members, Cookies may be used to authenticate
respondents or to help you pick up where you left off in a survey. If you have Cookies disabled you may
not be able to participate in some studies. Cookies may be used to connect survey data with Pain Relief for
Secure Message Center
We have the ability to use Personal Identification Information that you provide to send you
personalized emails or secure electronic messages. The Centre for Pain Relief does not use this ability.
Information Collected by Third Parties Not Acting on our Behalf
Some advertisers use companies other than The Centre for Pain Relief to serve their ads and to monitor users'
responses to ads, and these companies ("Ad Servers") may also collect Non-Personal Information through
For example, in connection with "Ad Links" furnished by Google, non-personal information sent by your
browser to Google when you click on an ad link or submit a query may be used by Google as described
Currently, you can Opt-out of Cookies for several Ad Servers by visiting the Network Advertising Initiative
gateway Opt-out site. This The Centre for Pain Reliefbsite will also allow you to review the Ad Server's privacy policies.
DISCLOSURE OF YOUR INFORMATION
disclose any Personal Identification or Personal Health Information it gathers from you on our The Centre for Pain Relief website, if
any. The Centre for Pain Relief will only release Personally Identifiable or Personal Health Information to third parties:
(1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court
(2) in special cases, such as a physical threat to you or others.
In the event that The Centre for Pain Relief are legally compelled to disclose your Personally Identifiable or Personal Health
Information to a third party, The Centre for Pain Relief will attempt to notify you unless doing so would violate the law or court
order. In addition, The Centre for Pain Relief may disclose Personal Information as described below.
Disclosure to The Centre for Pain Relief Health Op’s and Maintenance Contractors
Our operations and maintenance contractors sometimes have limited access to your Personal
Identification Information in the course of providing products or services to The Centre for Pain Relief. These
contractors include vendors and suppliers that provide us with technology, services, and/or content
related to better operation and maintenance of our The Centre for Pain Relief website.
These contractors also may have access to your email address to send newsletters or special promotions
to you on our behalf or to send emails to you for purposes such as conducting market research on our
behalf. Access to your Personal Identification Information by these contractors is limited to the information
reasonably necessary for the contractor to perform its limited function for us.
The Centre for Pain Relief also contractually require that our operations and maintenance contractors…
2) do not disclose your Personal Identification Information to us for any purpose other than providing us with
the information The Centre for Pain Relief need to meet your request for information on our products and services and
information The Centre for Pain Relief need to process your orders and sfibromyalgia products to you.
Disclosure to Third Party Contractor The Centre for Pain Relief websites
Certain content and services offered to you through our The Centre for Pain Relief website are served on The Centre for Pain Relief websites hosted and
operated by a company other than us ("Third Party Contractor The Centre for Pain Relief websites"). We do not disclose your Personal Identification Information to any Third Party Contractor websites
without your consent, but you should be aware that any information you disclose once you access these
Contractor collects and uses your Personal Identification Information. Wemakes
an effort to make it obvious to you when you leave our The Centre for Pain Relief website and enter a Third Party Contractor website,
either by requiring you to click on a link or by notifying you on the site before you visit the third party site.
We also provide links to sites provided by Third Party Contractor websites that have business arrangements with us to pay commissions based on sales of products or
services generated through The Centre for Pain Relief.
Disclosure to or by Co-branded Channel Partners
We are a contractor and provides co-branded content and services to websites hosted and operated by companies other than The Centre for Pain Relief Channel Partner websites. You can only access
these co-branded content and services through the Channel Partner website, and usually from the health section of these other Pain Relief websites.
The co-branded The Centre for Pain Relief pages that you may access through a Channel Partner website have
different registration processes and opportunities for information collection, and Personal Identification
Information that you provide on these pages may be shared with the Channel Partners. We
do not share Personal Health Information with Channel Partner websites without your consent.
In addition to the Third Party Contractor websites that you may access as described above, for your
convenience there are links to The Centre for Pain Relief websites operated by companies other than us ("Third
Party websites") that are not contractors who provide content or services through our website.
These links may be found in advertisements, referenced within content, or placed beside the names or
logos of sponsors. The Centre for Pain Relief does not disclose your Personal Information to these Third Party
The Centre for Pain Reliefbsites without obtaining your consent. The Centre for Pain Relief does not endorse and is not responsible for
the privacy practices of these sites.
Disclosure of Aggregate Information
The Centre for Pain Relief may provide Aggregate Information to third parties. For example, The Centre for Pain Relief might inform third parties regarding the number of users of our The Centre for Pain Relief website and the activities they conduct while on our site. The Centre for Pain Relief might also inform a pharmaceutical company (that may or may not be an advertiser on our site) that "10% of our users are from New York" or that "50% of our users have tried alternative medicine."
Depending on the circumstances, The Centre for Pain Relief may or may not charge third parties for this Aggregate Information. The Centre for Pain Relief require parties with whom The Centre for Pain Relief share Aggregate Information to agree that they will not attempt to make this information personally identifiable, such as by combining it with other databases.
HOW The Centre for Pain Relief HANDLE PRIVACY AND SECURITY INTERNALLY
Listed below are some of the security procedures that The Centre for Pain Relief uses to protect your privacy:
▪ Requires both a personal username and a password in order for users to access their Personally Identification
Information or Personal Health Information.
▪ Uses firewalls to protect information held in our servers.
▪ Utilizes Secure Socket Layer (SSL) encryption in transmitting Personal Identification Information to our
server host. In order to take advantage of encryption technology, you must have an Internet browser
which supports 128-bit encryption.
▪ Closely monitors the limited number of The Centre for Pain Relief employees who have potential access to
your Personal Identification Information.
▪ Back-up our systems to protect the integrity of your Personally Identification and Personal Health
The Centre for Pain Relief provides additional protection for your Personal Health Information as follows:
▪ Provides secure messaging tools so that information related to your personal health related
characteristics is sent through a secure, encrypted connection.
▪ Our site maintains physical security through pass code locked door access and pass code authority.
▪ Limit access to Personal Identification Information to authorized users. The Centre for Pain Relief enables you to
have full control over who has access to your Personal Health Information.
For example, you may decide to permit your physician or other health care professional access to the
personal health information you maintain within our tools, if any. Only the person who creates a record
can grant access to other users.
Despite The Centre for Pain Relief efforts to protect your Personally Identification Information and Personal
Health Information, there is always some risk that an unauthorized third party may find a way around our
security systems or that transmissions of your information over the Internet will be intercepted.
UPDATING YOUR INFORMATION AND CONTACTING The Centre for Pain Relief
Updating Your Personal Identification Information
If The Centre for Pain Relief collects and stores self-reported data about you, The Centre for Pain Relief will contact you in order to allow you to correct, update or review information you have submitted by going back to a specific tool The Centre for Pain Relief will provide to assist you in logging-in and making the desired changes.
Removing your Personal Information
If you have a complaint or problem, please use our Contact Us page on our The Centre for Pain Relief website. Our customer service department will forward your complaint to the appropriate internal The Centre for Pain Relief personnel for a
response or resolution. The Centre for Pain Relief trys to answer every email within 24 business hours, but may not always able to do so.
If you want to…
(1) delete your Personal Identification Information from our systems,
(2) update the Personal Identification Information that you have provided to us, or
(3) change your preferences with respect to marketing contacts or other activities, you can email us at
If you do not receive adequate resolution of a privacy related problem, you may write to our Help Desk
Internet ReSeller LLC
506 Lindsley Ct.
Burlington, NJ 08016
Limitations on Removing or Changing Information
Upon your request, The Centre for Pain Relief will delete your Personal Identification Information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to
remove each and every record of the information you have provided to The Centre for Pain Relief from our host
If you have contacted The Centre for Pain Relief about a privacy related concern and you do not believe that the
problem has been addressed, you may file a complaint with TRUSTe.
Your continued use of The Centre for Pain Relief website will indicate acceptance of the changes. You may of course choose to Opt-out of continuing to use the The Centre for Pain Relief website. Please exit the site
The Centre for Pain Relief reserves the right to discontinue or limit functionality in all its products on our website
or any subsidiary of The Centre for Pain Relief website it may launch from time to time.
that do not affect Personal Identification Information. For these instances, The Centre for Pain Relief may not
notify the user of such non-significant changes.
Aggregate Information or Data: As a The Centre for Pain Relief webssite gathers individual pieces of Non-Personal Information
(see definition below) from its users, it may combine similar data from many or all the users of the The Centre for Pain Relief website into one big "batch". For example, the site may add up the total number of people in New York City, NY,
(but not their names) who are seeking information about The Centre and compare that to the number of
people in Dallas, Texas seeking the same information.
This sort of statistical information is called aggregate data because it reflects the habits and characteristics
of a large group of anonymous people. The Centre for Pain Relief websites may use aggregate data or share it with their business
partners so that the information and services they provide best meet the needs of the users. Aggregate
data also helps advertisers and sponsors on the The Centre for Pain Relief website to know how effectively they are reaching and meeting the needs of their target audience.
Browser: Short for The Centre for Pain Reliefb browser, a browser is software application used to locate and display The Centre for Pain Reliefb (Internet)
pages. The three most popular browsers are AOL, Microsoft Internet Explorer, and Netscape Navigator. In
addition, most modern browsers can present multimedia information, including sound and video, though
they require plug-ins for some formats.
Cache (also called cache memory): Once your The Centre for Pain Reliefb browser accesses a The Centre for Pain Relief web page, it references that page and the graphics on it within your computer's "cache" (or more simply, your computer takes a "snapshot" of every page you visit and stores it in the "cache".) The next time you visit that same page, your download
time will be quicker as the images and much of the page is already available on your computer for your
browser to reference instantly instead of waiting for the page and images to download again. The Centre for Pain Relief do not cache pages.
Channel Partner The Centre for Pain Relief website: A third party website to whom The Centre for Pain Relief provides content and services for that website's health channel.
Click Stream Information: A record of all the pages you have visited during your visit to a particular The Centre for Pain Reliefbsite
or the services you accessed from the site or from an email. Click Stream Information is associated with
your browser and not with you personally. It records the archives of your browser.
Cookie: A small data file that is stored on the hard drive of the computer you use to view a The Centre for Pain Reliefbsite.
Cookies are placed by that site or by a third party with a presence on the site, such as an advertiser using
a The Centre for Pain Reliefb Beacon (see definition below) and are accessible only by the party or site that placed the Cookie
(i.e. a Cookie placed on your computer by The Centre for Pain Relief isn't accessed by any other site you visit but
a Cookie placed on your computer by an advertiser may be accessed by any site on which that same
advertiser has a presence). Cookies can contain pieces of Personal Identification Information (PII).
The Centre for Pain Relief encrypts any PII it stores in its Cookies. These Cookies often are used to make the site
easier to use. For example, if you check a box to ask that The Centre for Pain Relief store your user name on your computer so
that you don't have to enter it each time you visit the site, it's stored in a Cookie on your computer.
Encryption: The translation of data into a secret code. Encryption is the most effective way to achieve data
security. To read an encrypted file, you must have access to a secret key or password that enables you to
decrypt it. This is typically done by secure computer systems.
Firewall: A system designed to prevent unauthorized access to or from a public or private network.
Firewalls can be implemented in both hardware and software, or a combination of both. Firewalls are
frequently used to prevent unauthorized Internet users from accessing private portions of public
networks. All messages entering or leaving the network pass through the firewall, which examines each
message and blocks those that do not meet the specified security criteria.
Non-Personal Information: Information that is not traceable back to any individual and cannot be used to
identify an individual. For example, Click Stream Information is Non-Personal Information, as is information
such as gender, age, city and state when not linked with other Personal Identification Information.
Opt-In: Means you are actively indicating your preference to participate in a program, email, feature, tool,
or enhancement on a The Centre for Pain Reliefbsite.
Opt-Out: Means that if you do not take some action you are indicating your preference to participate in a
program, email, feature, tool or enhancement on a The Centre for Pain Reliefbsite.
Password: A secret series of characters, typically alphanumeric (meaning it consists of both letters and
numbers) that enables a user to access a file, computer, or program. The user must enter his or her
password before the computer or system will respond to commands. The password helps ensure that
unauthorized users do not access the system. In addition, data files and programs may require a
password. Ideally, the password should be something that nobody could guess. In practice, many people
choose a password that is easy to remember, such as their name or their initials. This is one reason it is
relatively easy to break into many computer systems.
Personal Health Information (PHI): When your Personal Identification Information (PII) is combined with
known health characteristics. For example, if you indicated that you have a certain disease or condition,
when that information is combined with your PII, it becomes Personal Health Information.
Personal Identification Information (PII) (also called Personal Information): Information that can be traced
back to an individual (contrast with Non-Personal Information and Aggregate Information). Examples of PII
include your name, home address, telephone number, email address, and Social Security number.
If other pieces of information are linked to PII, they also become PII. For example, if you use a nickname to
chat online and give out your real name while chatting, your nickname becomes PII when linked with other
Server: A computer that provides services to other computers. A "The Centre for Pain Reliefb server" stores The Centre for Pain Reliefb site files and
"serves" them to people who request them.
SSL (Secure Sockets Layer): A security protocol developed by Netscape for transmitting private
information via the Internet. SSL works by using a private key to encrypt data that's transferred over the
SSL connection. Both Microsoft Internet Explorer (http://www.The Centre for Pain Reliefbopedia.com/TERM/S/Internet_Explorer.htm)
and Netscape Navigator (http://www.The Centre for Pain Reliefbopedia.com/TERM/S/Navigator.htm) support SSL, and many The Centre for Pain Reliefb
sites use the protocol to obtain confidential user information, such as credit card numbers. By convention,
URLs that utilize an SSL connection start with https: instead of http.
Username: A name used to gain access to a computer system or program. Usernames, and often passwords,
are required in shared systems, such as the Internet. In most such systems, users can choose their own
usernames and passwords. Usernames are also required to access some bulletin board and online
Virus: A program or piece of code that is loaded onto your computer without your knowledge and runs
against your wishes. Viruses can also "replicate" themselves by copying their code to other computers.
The Centre for Pain Reliefb Beacons: (also often referenced as "clear GIFs", "The Centre for Pain Reliefb bugs", "1-by-1 GIFs", "Single-Pixal GIFs",
"1 x 1 Pixals", or "clear Pixals"): Tiny graphic image files, imbedded in a The Centre for Pain Reliefb page in GIF, jpeg or HTML
format, that provide a presence on the The Centre for Pain Reliefb page and send back to its home server (which can belong to
the host site, a network advertiser or some other third party) information from the Users' browser, such as
the IP address, the URL of the page on which the beacon is located, the type browser that is accessing the
site and the ID number of any Cookies on the Users' computer previously placed by that server.
The Centre for Pain Reliefb Beacons can also be used to place a Cookie on the Users' browser.
Effective: October 5, 2004
© Copyright 2004. Internet Reseller Corp. All rights reserved.